Exchanges & Refunds

All sales are FINAL and there are no refunds allowed on any grounds.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to products, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain intact as it was received by the customer). 

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with a signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted for sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.  Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.  

Returns can be made to:

Supre LLC.
P.O. Box 44451
Ft. Washington, MD 20744

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (LACE CLOSURES, LACE FRONTALS & LACE WIGS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Note that using non-recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft, or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Supre Hair Co. verifies and agrees that the product is defective in any way, Supre Hair Co. will then exchange or replace the item.
 

If Supre Hair Co. does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without a replacement of the product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (LACE CLOSURES, LACE FRONTALS & LACE WIGS),  CAN NOT BE RETURNED. EXCHANGED OR REPLACED.